ABOUT US
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CANCELLATION POLICY
CANCELLATION POLICY Please read my cancellation policy carefully. By booking, you are accepting these terms. I require 48 hours notice when canceling or rescheduling an appointment. Canceling or rescheduling after that timeframe will result in forfeiture of deposit. (I will not refund deposits on appointments canceled or rescheduled within a 48 hour timeframe.) LATE ARRIVALS If I run late to accommodate late arrivals, I either have to hurry so that I'm not running behind for my next guest or take the amount of time that the service requires, which will also cause me to run late and start my next guest late. Neither of these are acceptable options for me to maintain the quality of work I am known for and the standards of service I set for my business. When you reserve an appointment with me, you are agreeing to the minimum service price for that appointment, with the understanding that pricing is on an βand upβ basis. If your late arrival prevents me from performing the full service in the time allotted for your appointment, I reserve the right to charge you in full for the service, reschedule you with a late arrival fee, or charge you a βNo-Show fee.β If you arrive more than 10 minutes past the start of your appointment, I will not be able to provide your service, and you'll need to reschedule. MULTIPLE SERVICES CANCELLATION POLICY Please understand that if the appointment you book contains multiple services, that the terms of the late cancellation policy extends to all of the services initially booked. This means that canceling part of the service within the late cancellation period will still result in being charged a $25 cancellation fee even if youβre still receiving other services. Thank you for understanding that canceling part of a service last minute still affects the sustainability of my business. NO SHOWS No shows will automatically forfeit any deposit or retainer fee. In addition to forfeiture of deposi or retainer, no call/no-shows will be charged a No-Show Fee equal to 100% of the missed appointment that must be paid before your next appointment is booked.